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Shipping Details

Thank you for visiting EFGG!

We currently ship only inside EU, using the services of DHL.

Following are the terms and conditions that constitute our Shipping Policy.

 

Shipping processing time

All orders are being processed for Greece and Europe within 2 business days from 9:00-17:00 (working hours). Orders are not shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order, ex. during the Holiday Season, we will contact you via email.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Consider roughly 15€ for shipping in Greece and 30€ for EU. We offer free Athens shipping to encourage local shopping.

 

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email containing your tracking number.

 

Customs, Duties and Taxes

EFGG is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

EFGG is not liable for any products damaged or lost during shipping. If the order you have received is damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. As we aim to offer the best customer service possible, you may notify us as well, via email on admin@efgg.eu.